FAQ

RETURNS AND REFUNDS

 

Your Silver Connection offers a 30-day return/refund policy.  We require a receipt or proof of purchase in order to approve a return.

 

If you have a defective item, we will gladly replace the item or refund your money excluding shipping charges.  Once the item is returned, we will start the refund process.  Any other returns, we will be happy to help you, but again you will be responsible for shipping charges. 

 

All returns must be unused and in the same condition they were received. Please email us at lgibson@yoursilverconnection.com regarding any returns and we will be happy to guide you through the process.

SECURE ORDERING AND PAYMENTS

 

Your Silver Connection uses Square to process their credit cards.  The Square security statement is as follows:

 

To protect Square account holders and their customers, all information our customers submit is encrypted to our servers, regardless of whether you’re using a public or private WiFi connection or a data service on your phone (such as 3G, 4G or EDGE). Square complies with all required PCI standards. As per our Terms, Security Policy and Privacy Policy, we will never sell information to third party vendors.

WHAT WE DO WITH YOUR PERSONAL INFORMATION

 

We do require certain information so we can process your order (what you fill out in the checkout process).  This information is only used internally.  We may occasionally send you emails regarding our new products. Should you not want to be on our email list, just send a request to be removed at lgibson@yoursilverconnection.com.

 

SHIPPING PROCESS

 

Your Silver Connection will ship all orders (except payroll deduction) within 3 – 5 business days of when the order is placed. If you are placing an order that is from a facility that is offering payroll deduction, the order will be shipped within 3 – 5 business days from when payroll deduction is approved by your hospital/organization.

CONTACT US

lgibson@yoursilverconnection.com    /   Tel: 678-793-2405‬

Thanks for submitting!